Shipping policy
Last updated: 23 October 2026
Order processing
Orders are packed and dispatched within 2 to 3 business days of being placed (Monday to Saturday, excluding public holidays). As soon as your order ships, we email you a tracking link.
Shipping within India
- Free shipping on orders above Rs. 599. A shipping charge applies to smaller orders and is shown at checkout before you pay.
- Delivery time: usually 3 to 7 business days after dispatch. Metro cities are often quicker; remote areas can take a few days longer.
- Payment: all orders are prepaid. Cash on delivery is not available.
- We ship through trusted courier partners and India Post Speed Post.
Shipping outside India
We currently ship only within India. We can't accept orders with a delivery address outside India.
Delays
Delivery times are estimates. Courier backlogs, festive-season volumes or weather can occasionally slow things down. If your parcel seems stuck, contact us and we'll follow up with the courier for you.
Delivery issues
- Please double-check your shipping address and phone number at checkout. If you spot a mistake, contact us before your order ships and we'll correct it.
- If a parcel is returned to us because the address was incorrect or the delivery was refused, we will refund the order minus the original and return shipping charges.
- If your parcel arrives damaged or appears to have been opened, please tell us within 48 hours with photos, so we can raise it with the courier and send you a replacement.
Questions?
Email support@itzfun.com or WhatsApp +91 98208 29400 with your order number and we'll help.